At Simcoe Addiction & Mental Health, accessible from https://www.simcoerehab.ca, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that are collected and recorded by SimcoeRehab.ca and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in SimcoeRehab.ca. This policy is not applicable to any information collected offline or via channels other than this website.

Scope of This Privacy Policy

This Privacy Policy applies to:

• Personal and health information collected through our website, online forms, and digital communications.
• Protected Health Information (PHI) related to patient care, as governed by PIPEDA (federal) and PHIPA (Ontario).

This policy does not apply to offline data collection unless explicitly stated.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

 

Personal Information

The personal information we collect includes:

• Name, email address, phone number
• Address, company details (if applicable)
• Message content in direct communications

Protected Health Information (PHI)

If you are a patient or seeking care, we may collect Protected Health Information (PHI) such as:

• Medical history and treatment information
• Mental health and addiction-related data
• Health insurance details (if applicable)
• Any information required for assessment, treatment, and aftercare

This information is only collected with your explicit consent or as permitted by law.

How we use your information

We use the information we collect in various ways, including to:

• We use the information we collect to:
  ✅ Provide, operate, and maintain our services
  ✅ Improve, personalize, and expand our website and services
  ✅ Understand and analyze website usage
  ✅ Develop new services, features, and treatment options
  ✅ Facilitate patient care and treatment planning
  ✅ Ensure regulatory compliance with health data laws
  ✅ Communicate with you (customer service, updates, marketing)
  ✅ Send appointment reminders, aftercare information, and wellness resources
  ✅ Prevent fraud and ensure data security

We do not sell, rent, or share personal or health information for marketing purposes without consent.

Log Files

SimcoeRehab.ca follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of SimcoeRehab.ca.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on SimcoeRehab.ca, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that SimcoeRehab.ca has no access to or control over these cookies that are used by third-party advertisers.

Protection of Health Information (PHI)

To ensure compliance with PHIPA (Ontario) and PIPEDA (Canada), we take the following precautions:

Access and Control

✅ Patients have the right to request access to their health records.
✅ Patients may request corrections to inaccurate or outdated health information.

Storage and Security

✅ We use encrypted databases and secure servers to store PHI.
✅ We follow HIPAA-aligned best practices for digital security.
✅ Access to PHI is restricted to authorized personnel only.

Sharing of PHI

We only share PHI:

• With health professionals involved in your care.
• With your consent, unless required by law.
• When required for public health, safety, or legal obligations.

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Data Retention & Destruction

We retain health records for the period required by law (Ontario: 10 years after last patient interaction).
After this, PHI is securely deleted or destroyed.

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Your Rights Under PIPEDA & PHIPA

Under Canadian privacy laws, you have the right to:
✔ Access your personal health records
✔ Correct inaccurate health information
✔ Withdraw consent (where applicable)
✔ File a complaint if you believe your data rights have been violated

To exercise these rights, contact us at: [Your Contact Email/Phone]

Third Party Privacy Policies

We may use third-party services (Google Analytics, advertising platforms) that collect data for tracking purposes. However, they do not access PHI.

You can manage cookies through your browser settings.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

simcoerehab.ca does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

 

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date.

Last updated: February 26th, 2025

For further questions, contact us at:
📧 info@simcoerehab.